Temporary Foreign Worker Advisory Office

Temporary Foreign Worker Advisory Office

Alberta’s Temporary Foreign Worker Advisory Office and Temporary Foreign Worker Helpline can help temporary foreign workers, international students (with work authorization) and employers understand their rights and find solutions to situations involving unfair, unsafe or unhealthy working conditions.

Advisory offices are located in Calgary and Edmonton. Both are located on public transportation routes for easy access. Clients can contact an advisory office by calling, via email or by visiting in person.

Services provided by the office include:

  • Responding to complaints, questions and requests for information through in-person meetings, telephone consultations and emails
  • Assessing allegations of mistreatment and making referrals to the appropriate authorities
  • Working with government and non-government agencies to facilitate safe, fair and healthy workplaces
  • Providing assistance with accessing temporary foreign worker related resources
  • Outreach services across Alberta, including:
    • Facilitating information sessions for temporary foreign workers, international students (with work authorization), employers and other stakeholders
    • Arranging onsite, one-on-one appointments with clients
    • Helping clients understand their rights and responsibilities while working and living in Alberta

All services are free and confidential.

Temporary Foreign Worker Advisory Office online webinars

The Temporary Foreign Worker Advisory Office also conducts live webinars (online information sessions) for temporary foreign workers, international students and employers.

A webinar can be arranged for your group upon request.

Participants have the opportunity to learn about office services, available resources, their rights and responsibilities and ask questions to an advisor.

To register or request a webinar please contact the office via email at LBR.TFWAO@gov.ab.ca or by calling the Calgary or Edmonton office.

Booklets and brochures are available for workers and employers by clicking on the links below:

To contact the Temporary Foreign Worker Advisory Office (Monday to Friday)

South Location – Calgary
Suite 150, 717-7 Avenue SW
Calgary AB T2P 0Z3
Telephone: 403‑476‑4540

North Location – Edmonton
Main Floor, Sterling Place
9940-106 Street
Edmonton AB T5K 2N2
Telephone: 780‑644‑2584

Email: LBR.TFWAO@gov.ab.ca

You can contact the Temporary Foreign Worker Helpline toll-free throughout most of the world at 1 877 944 9955, with the following exceptions:

  • China (North): 108007141500
  • China (South): 108001401372
  • Mexico: 0018005145713
  • Philippines: 18001110151
  • Thailand: 0018001562045713

For information, support and referrals, visit Temporary Foreign Worker Support Services.

Created:
Modified: 2017-09-18
PID: 4548